NADRA Launches Chatbot to Simplify Inheritance Certificate Process

The National Database and Registration Authority (NADRA) has launched a chatbot called “ID” to guide families through the succession certificate process. It is available in Urdu and English.

How the Chatbot Helps

• Asks about the deceased, legal heirs and assets

• Generates a customised list of required documents

• Explains the steps for obtaining a succession certificate or letter of administration

• Guides overseas heirs through biometric verification using the Pak ID facility

• Identifies the relevant office for each application

• Alerts applicants when a case needs court intervention, such as cases involving minor heirs or family disputes

Privacy and Access

According to NADRA spokesperson Syed Shabahat Ali, the chatbot runs entirely online and does not require CNIC numbers or other personal information. It can be used on a phone or computer through NADRA’s revamped succession website.

Eligibility and Fees

NADRA issues certificates in uncontested cases, provided all legal heirs agree and no heir is a minor or mentally disabled. The fees are Rs10,000 for assets worth less than Rs100,000 and Rs20,000 for assets worth Rs100,000 or more, and Rs22,000 in Sindh.

Reference Tool

NADRA advises users to treat the chatbot as a reference tool and confirm final requirements with their nearest registration centre.