A consumer court on Thursday ordered M/s MG Motors Pakistan to pay Rs500,000 in compensation and damages to a customer, who got a four-wheeler booked but the company failed to deliver it to him on time despite receiving full payment.
Judge Javed Ali Korejo of the Consumer Protection Court (East) also slapped a fine of Rs50,000 on the company for “providing faulty services” under Section 33(1) of the Sindh Consumer Protection Act, 2014, asking him to deposit the fine amount to in government treasury within the next 30 days.
The judge directed the company to pay the compensation and damages amount to the complainant on account of “mental agony” as per the clause(e) of Section 32 of the SCPA 2014, within 30 days.
In case of failure to comply with the court’s order, the judge warned, the motor company “shall be punished with imprisonment for a term not less than one month, which may extend to three years, or with fine not less than Rs50,000 or both as per Section 33(2) of the SCPA, 2014”.
Disposing of the complaint, the court directed its office to send a copy of the order to the defendant company through the SHO of the police station concerned for intimation and compliance. The case will be taken up on April 18 for execution proceedings.
The judge issued the directives while pronouncing his judgment on a complaint filed by the customer, Arsalan Riaz.
Advocate Rajesh Ambani informed the court that his client had got booked an MG HS Exclusive Trophy Grade vehicle vide a pay order of Rs2,000,000 in the name of the company as provisional booking order on June 11, 2021.
He further stated that the total amount was fixed at Rs5,763,000.
After payment of the initial as well as final payment, the company promised that the four-wheeler would be delivered on the given time (ie in October 2021) but did not honour its promise.