Microsoft said in a statement on Wednesday that it has opened an investigation after thousands of users worldwide were unable to use the email service Outlook and the instant messaging app Teams.
On Wednesday morning, tens of thousands of reports from customers having trouble accessing Teams, Outlook, Xbox Live, and Microsoft 365 were logged by Downdetector, a website status monitoring service.
In the statement shared on Twitter, Microsoft revealed that it had “isolated the problem to networking configuration issues” and was “analyzing the best mitigation strategy to address these without causing additional impact.”
The business further stated that it has “rolled back a network update” that was thought to have contributed to the problem.
Many users were unable to exchange messages, participate in calls, or utilise any of Teams’ capabilities as a result of the outage, which frequently forced office workers to use other similar platforms.
Microsoft Teams is used by more than 280 million people worldwide and is essential for both corporations and educational institutions.
Microsoft, which employs more than 220,000 people across its international offices, recently announced plans to eliminate 10,000 jobs.