ISLAMABAD, Jul 31: In a significant move to enhance service delivery for electricity consumers across Pakistan, the National Electric Power Regulatory Authority (NEPRA) introduced a new mobile application, ‘NEPRA Asaan Approach,’ on Wednesday. This innovative app is designed to streamline the process of registering complaints related to various electricity issues, thereby ensuring prompt resolution.
The ‘NEPRA Asaan Approach’ app aims to address a wide range of electricity-related complaints, including power outages, voltage fluctuations, electrical fires, line faults, and billing discrepancies. By offering a quick and efficient way to report these issues, the app is expected to significantly improve the response time and overall service quality for consumers.
At the launch event, NEPRA Chairman Waseem Mukhtar highlighted the app’s importance as a crucial part of NEPRA’s broader strategy to provide multi-channel service delivery to electricity consumers nationwide. He acknowledged the criticisms directed at NEPRA’s previous efforts to enhance consumer facilities and emphasized that this app represents a significant step towards addressing those concerns.
“The ‘NEPRA Asaan Approach’ app features a user-friendly interface that simplifies the complaint submission process,” Mukhtar stated. “It allows users to track the real-time progress of their complaints, thereby increasing transparency and efficiency in handling consumer issues.”
Member Technical Rafique Ahmad Shaikh also spoke at the event, noting the substantial number of complaints NEPRA receives annually. “We handle approximately 20,000 complaints related to the power sector each year,” Shaikh said. “This app will play a vital role in improving our complaint management system and ensuring that consumer issues are resolved more effectively and promptly.”
The app’s development aligns with NEPRA’s ongoing commitment to leveraging technology to enhance consumer satisfaction and operational efficiency. By facilitating quicker complaint registration and resolution, the ‘NEPRA Asaan Approach’ app is expected to make a significant impact on the overall consumer experience.
The introduction of this app marks a pivotal moment for NEPRA as it continues to evolve and adapt to the needs of Pakistan’s electricity consumers. With the ‘NEPRA Asaan Approach’ app, consumers can now look forward to more responsive and efficient service, reinforcing NEPRA’s mission to provide reliable and high-quality electricity services across the country.
As NEPRA continues to innovate and implement new solutions, the launch of the ‘NEPRA Asaan Approach’ app underscores its dedication to improving the electricity sector in Pakistan, ensuring that consumer needs are met with greater efficiency and transparency.
